As a customer of EMPORAS E.E. you can return the products you have chosen if you change your mind, if they do not meet your expectations, or if a product is defective. We do our best never to ship products that do not meet our team’s quality standards.
To avoid return costs, please consider other options before returning a product, for example giving it as a gift to someone close to you.
After receiving a product, you have the legal right to return it without giving any reason within fourteen (14) calendar days, at no cost other than the return shipping. Please contact EMPORAS to return a product.
The product must be returned to EMPORAS E.E. within fourteen (14) calendar days from the day you informed us of the return, together with the proof of purchase.
Once we receive the product, we check its condition and decide whether a refund can be made. For example, no refund is possible if the packaging has been opened on products that are altered once their packaging is opened.
To be refunded, returned products must be in their original condition. This means the original packaging and labels must still be on the product.
For purchases paid by debit or credit card, we credit the card with the value of the products and the shipping costs once the products have been received and approved. Shipping costs are not refunded if you chose a shipping method other than the standard method offered by EMPORAS E.E. After we receive the product and complete the refund, we will send you a confirmation email.
For purchases paid cash on delivery, the refund is made by bank transfer. Please email us your account number (IBAN), the bank where you hold the account and the name of the account holder as shown in your bank documents. For security reasons, the account holder must be the same person named on the proof of purchase.
The amount we refund does not include any return costs, unless the return is due to an error by EMPORAS E.E.
If you have received defective or damaged products, please contact us and we will arrange their return and a full refund for the products.
Once we receive the returned product, we will refund you by the methods above, including the shipping costs, and arrange the return of the defective product.
Occasionally the credit to your debit or credit card may be delayed, which may be due to your bank. Please contact us if you have not received the credit within 14 days.